The rights you have under this policy in relation to your Emall Australia products are the same as defined under the Australian Consumer Law.
You can ask for refund if:
The product/s is faulty (may be subject to remedy, replacement or full refund)
The product/s doesn’t match the description provided by us
Change of mind (subject to seller decision)
For all refunds, the client must provide proof for the purchase like invoice, receipt, bank statement etc. Proof will be required only if we do not have records to track the transaction or in case of a dispute.
If a product is faulty it is subject to Emall Australia Pty Ltd whether to repair, replace or refund the product. In any case the Client will receive a fully functional product within no more than 60 day from the claim date. All delivery costs related to this action will be covered by us.
PRODUCT DOES NOT MATCH THE DESCRIPTION
If the product does not match the description provided by us it is Client’s right to return the product within 30 days of its purchase.
Shipping cost in regards to this return will be covered by us.
Exclusion: if the product delivered has better characteristics than described in our store hence could be considered as improvement, we may refuse replacement or refund.
CHANGE OF MIND
We understand that mistakes happen and although we are not obliged to do so, we will be happy to satisfy our Clients. However to proceed with refund or replacement the product shell be shipped back to us in its original packaging without any signs of use like marks on the terminals, scratches or any other signs that tells that product might have been energised. If any of the above is not satisfied we may refuse the return. In any case the delivery costs are covered by the Client.
We apply the above mentioned requirements to protect our Clients from delivering used equipment.